Boost Productivity in Your BPO with AI Voice Agents
Automate routine processes and reduce handling time by up to 80%. Monobot CX transforms your BPO workflows with human-like AI, freeing your team to focus on complex tasks and customer satisfaction.
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Why Traditional BPO Models Drain Productivity
High call volumes, repetitive verification tasks, and constant onboarding of new agents make scaling BPO operations expensive and slow. Manual processes lead to longer handle times and higher attrition rates.
Monobot Handles the Heavy Lifting
Monobot automates up to 80% of inbound interactions with natural, human-like voice agents. From verifying identity to scheduling appointments and answering FAQs — AI agents reduce handle time and free your team for higher-value conversations.
Instant onboarding with zero code
Human-like voice AI for seamless CX
Real-time escalation to live agents
Analytics & QA built-in
From "Hello" to Resolution — AI in Action
What BPO Teams Achieve with Monobot
Answers to our most common questions
Monobot is for any business or agency that needs to scale customer engagement without adding people, without involving IT, and while maintaining a human touch. We offer a library of industry-specific templates to help accelerate initial deployment.
Monobot offers a built-in knowledge base and can leverage integrations with external knowledge sources — like, stored documents, website content, knowledge base and CRM solutions – to enhance conversational responses.
Yes, Monobot performs sentiment analysis on all interactions to gauge customer emotions, which allows live agents to monitor, intervene, and follow up. The sentiment feedback helps fine tuning of the virtual agent.
Sign Up and Create Your Bot: Log into your Monobot.ai account and create your virtual assistant. Use the web-call mode on the platform to test its functionalities.
Obtain the Embed Code: After your bot is created, retrieve the embedded code from the Monobot.ai platform.
Add the Code to Your Website: Insert the embedded code into your website's HTML or CMS, placing it just before the closing </body> tag.
Test Your Assistant: Refresh your website to test the virtual assistant's functionality and ensure it operates as expected.
Ongoing Monitoring and Optimization: Regularly monitor user interactions with your virtual assistant and optimize its performance based on feedback to enhance user experience.
Create and Test Your Bot: Log in to your Monobot.ai account and create your virtual assistant. Use the web-call mode on the platform to test its functionalities.
Obtain a Phone Number: Acquire a phone number through Monobot.ai specifically for your virtual assistant.
Assign the Number: Link the obtained phone number to your bot within the Monobot.ai platform.
Conduct Functionality Tests: Call the assigned number to ensure your virtual assistant operates as intended. Take note of its responses and performance.
Ongoing Monitoring and Optimization: Regularly analyze user interactions to identify areas for improvement. Optimize your virtual assistant based on feedback and performance metrics to enhance user experience continuously.
Ready to Boost Your BPO Productivity?
Start automating in minutes with Monobot's AI-powered workflows