Analytics, Real-Time Control & Flow 2.0

Our biggest update yet. New dashboards, White Label mode, live chat monitoring, and a massive expansion to our models and actions library.

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1. The All-New Flow Builder

Building bots is now faster, clearer, and more powerful. We moved edit mode to the sidebar and added visualization tools that make complex flows easier to understand and debug.

New Flow Builder UI with Debug Mode — Real-time voice conversation with Debug Mode enabled, event logs and active speech indicators.

Visual Overhaul: Colorful, detailed nodes with animated connections.
Full Screen Mode: Immersive editing experience in agent builder.
Global Variables: Supported in all inputs, including announcements.
Auto-Layout: Organize complex flows instantly with one click.
Flexible Logic: Connect anything to anything across actions and nodes.
Unified Toolbox: Access nodes, tools, and actions in one place.
Debug Mode: Built-in logs and debugging tools.
Sidebar Editor: Edit while you view the flow, without blocking modals.

2. Powerful New Actions

Our action library has grown to over 50 actions, expanding what teams can automate directly from Monobot flows.

Complex Flow with Actions Library — A complex multi-prompt bot using 20+ actions and tools from the expanded Actions Library.

Instagram: Full integration with tool calling support.
Evertransit: Create and search for rides and customers.
Syrve: Search for tables and read orders by table.
Google Analytics & Ads: Push events and log conversions.
Reasoning RAG: Deep search in vector storage using LLM reasoning.
Altegio: Book and read appointments.
Smart Input: Google Maps autocomplete for address search.
WooCommerce: Create orders, find orders, and read products or categories.
Knowledge Base: Read and update content dynamically via flows.
Email: Now supports file attachments.
Google Maps: Route modes for driving, walking, bicycling, and train.
API Call: Refactored for better usability.
Language Switcher: Extended functionality and support.
Web Scraper: Improved page extraction and reliability.
On-Page Actions: New Click Element and Open URL capabilities.

3. Massive Model Expansion

LLMs: 20+ new models across Anthropic, Gemini, OpenAI and Grok.
API Modes: Select between Completions or Responses.
TTS: Cartesia Sonic 3 and ElevenLabs v2.
STT: Deepgram Flux, ElevenLabs Realtime, Nova 3 and Azure.
Gladia STT: Extended with Code Switching for multi-language conversations.

4. Analytics & Reporting

Gain deeper insights with a redesigned dashboard featuring CX Health, Top Keywords and detailed usage tracking.

Analytics Dashboard with CX Health — The new CX Health panel shows sentiment and customer satisfaction analysis.

CX Health Panel: Sentiment and Customer Satisfaction analysis.
Top Keywords: Most common topics and keywords tracking.
Billable Units: Track plan consumption, overage and total AI costs.
Usage Report: Drill-down reports with CSV export and aggregation.

5. Real-time Monitoring

AI Chats: Monitor active agents in real time with Barge In.
Live Transcription: See partial results with near-zero latency.
Interaction Details: URL triggers, device and IP detection, and CSAT grades.

6. Platform Enhancements

White Label: Full platform rebranding for colors, logos and emails.
Iframe Widget: Embed chat directly into your page.
Knowledge Base: Improved search accuracy and tokenization.

7. SIP & Enterprise Voice

SIP Inbound: Receive calls directly from your call center.
SIP Trunks: Native support for SIP Trunking.
Smart Transfers: Transfer calls back with attached metadata.
BYO Carrier: Bring numbers from Twilio, Telnyx, Zadarma and other carriers.

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