Model Selection for Voicebots: How to Choose the Right Stack
How to choose models for a voicebot: speech recognition, LLM, and speech synthesis, with latency targets, routing, test plans, and U.S. compliance checks.
AI Voice Technology Insights & Updates
Discover the latest insights on AI technology, business automation, and customer experience. Expert articles on chatbots, digital transformation, and AI strategy.
Latest Posts
Get a Real-Time Call Transcription Pilot This Week for Contact Centers
Practical guide for contact center teams: pick transports, set latency and diarization targets, run a measurable pilot, or deploy with Monobot.
5 Steps to Avoid Channel Stuffing in Omnichannel Chatbots for Leaders
Vendor neutral guide for leaders launching omnichannel chatbots: which integrations matter, how to measure ROI, and five pilot steps Monobot follows.
Prioritize Knowledge Health: 6 Chatbot Metrics That Protect ROI
Baseline the six core chatbot metrics—containment, GCR, CSAT, intent accuracy, escalation rate, cost per conversation—and run a 30/60/90 plan to protect ROI.
6–12 Weeks to Approve HIPAA Compliant Chatbots for U.S. Compliance Teams
U.S. compliance checklist: confirm BAA, PHI isolation, encryption, RBAC, immutable logs, and vendor audits before approving a HIPAA chatbot.
CX Managers: 30 Day Pilot for Call Center Sentiment Analysis With LLMs
Run a focused 30 day pilot that uses LLM pre annotation and acoustic features to handle noisy ASR. Practical steps CX managers can apply now.
Minute Setup: No-Code Chatbot Builder for Non-Technical Teams
A how-to for non-technical teams to launch enterprise-ready chat and voice bots in minutes. Compare features, run a pilot, and track KPIs.
From $50 to $30,000: Forecast Chatbot Pricing and Avoid Billing Traps
Translate vendor rate cards into reliable monthly chatbot costs, spot hidden fees like idle voice minutes and per-resolution charges, and choose the plan…
Engineers: Map Controls to the Pipeline for Prompt Injection Defense
Engineer first defense in depth playbook for prompt injection. Map controls to pipeline gates, use dual LLM quarantine, and run red team tests.
5 Steps to Deploy Next Best Action AI in Production (Monobot Case)
Practitioner guide to Next Best Action AI: the five step decisioning pipeline, pilot to scale checklist, governance, and a Monobot case.
90-Day Playbook: Inbound Call Automation for Contact Center Leaders
Operations first playbook for contact center leaders. Follow a 90 day rollout with webhooks, PSTN, SDK events, KPI checks, and Monobot examples.