Model Selection for Voicebots: How to Choose the Right Stack
How to choose models for a voicebot: speech recognition, LLM, and speech synthesis, with latency targets, routing, test plans, and U.S. compliance checks.
AI Voice Technology Insights & Updates
Discover the latest insights on AI technology, business automation, and customer experience. Expert articles on chatbots, digital transformation, and AI strategy.
Latest Posts
IT Managers: 3 KPIs and Must Have Integrations for IT Helpdesk Chatbots
A procurement-ready checklist for IT managers: which capabilities, integrations, workflows, and the three KPIs to demand in an IT helpdesk chatbot demo.
15–30 Minute Monitoring Fixes Agent Occupancy for Contact Center Ops
A practical ops playbook to stop burnout: monitor agent occupancy every 15–30 minutes, cut ACW with automation, deflect routine volume, and pilot Monobot…
Stop Rebuilding Middleware for Zendesk Chatbots: 3 Paths IT and Support
Compare three Zendesk chatbot integration paths for IT and support. Learn when native AI, a third party API, or Sunshine Conversations fits your ticket…
30–60s Lead Qualification Chatbot Pilot for Sales Teams
Create a pilot lead qualification chatbot with a 30–60 second flow for sales teams. Build a three-question MVP, sync scores to your CRM, and track KPIs.
Monobot: Get AI Answering Calls Live in 1–2 Weeks for Small Businesses
Pilot Monobot’s no-code AI voice agent to automate routine inbound calls. Run a focused 1–2 week live trial to prove automation, transcripts, and clean…
Scale Enterprise Chatbots to Production in 90–180 Days
Production-first playbook to scale enterprise chatbots. Externalize state, layer caching and observability, then follow a 90–180‑day roadmap to production.
How to Run a Chatbot Vendor Evaluation That Actually Works
Master the art of chatbot vendor evaluation by using a scorecard and real-world pilot to ensure the right choice for your needs.
PCI DSS Chatbots: 4 Patterns for Engineers to Stay Out of Scope
An engineering-first playbook for PCI DSS chatbots. Four architecture patterns to keep PANs out of your bot, plus the audit-ready controls, logs, and…
Automate After-Call Work First: The Fastest Path to AHT Reduction
Discover how automating after-call work with AI can significantly reduce average handle time, enhancing efficiency and productivity in weeks.
A Chatbot Evaluation Framework That Actually Prevents Bad Automation
Discover a robust chatbot evaluation framework that enhances customer satisfaction by preventing bad automation. Learn key KPIs for success.